August SPS Hospital Of The Month 2024
Congratulations to Valley Children’s Healthcare for being named the SPS Hospital of the Month for August!
Read what Raed Khoury, Valley Children’s Vice President of Quality, Patient Safety, and Clinical Value had to say about the recognition:
On the importance of this recognition:
“We are honored to receive this national recognition for the third time, which is a testament to the consistent dedication and exceptional efforts of our staff whose commitment to delivering the best care exceeds national standards,” proudly shared Raed. “Achievements like this are only possible when a team is composed of the best professionals who adhere to the most effective processes – and that is what we do together at Valley Children’s.”
How working toward zero harm positively impacted their patient experience:
“By involving everyone at Valley Children’s – patients, families, doctors, nurses, support staff, visitors, and volunteers – we are able to deliver quality care with measurable results.”
We advocate for patient safety each and every day. As a result, communication between families and the hospital has become more transparent and effective. Families feel even more valued and understood which enhances their overall experience and confidence in the care we provide. This collective effort has also led to a positive and supportive atmosphere, where every interaction is guided by our shared commitment to the patient's safety and well-being.
How they create and encourage safety culture:
To support our safety culture, we've established safety behavior expectations for clinical and non-clinical staff. These expectations call on everyone to make a personal commitment to safety, be accountable for clear and complete communication, and support a questioning attitude. Additionally, we have implemented the following organizational efforts to support our culture of safety and our goal of zero preventable harm – because zero harm is better when it comes to quality and patient safety.
Each day, staff gathers for a safety huddle to survey the day's schedule, plan, and be proactive about patient safety considerations.
A unit-based safety coach program encourages staff to be "Safety Superheroes" and positively reinforce safety behaviors they observe while identifying opportunities where safety behaviors could be used more effectively.
Members of Valley Children's executive leadership regularly visit all areas throughout our hospital to meet with frontline staff and discuss processes that are working well and opportunities for improvement.
We applaud their outstanding work and commitment to patient safety. You can learn more about their work here.